Faq

How long does processing take before my order ships?

Most orders are processed and packed within 1-2 business days. During peak seasons or promotional periods, processing may take an additional 1-2 days. You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

What are my shipping options and costs?

We offer several shipping options at checkout, including standard and expedited services. Shipping costs are calculated based on your location, order weight, and the selected service. The final cost will be displayed before you complete your purchase.

Do you ship internationally?

Yes, we ship to many countries worldwide. International shipping costs and delivery times vary significantly by destination. Please note that customers are responsible for any applicable customs duties, taxes, or import fees imposed by their country.

Can I modify or cancel my order after placing it?

We strive to process orders quickly. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will do our best to accommodate your request if the order has not yet entered the packing and shipping stage.

What is your return policy?

We offer a 30-day return policy for most unused items in their original packaging. For hygiene reasons, certain products like opened writing instruments or personalized stationery may not be eligible for return. Please contact our support team for authorization before returning any item.

How do I initiate a return or exchange?

To start a return or exchange, please email us at [email protected] with your order number and the reason for the return. We will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions. Returns without an RMA may not be accepted.

What if my item arrives damaged or defective?

We carefully inspect all items before shipment. If you receive a damaged or defective product, please contact us within 7 days of delivery at [email protected]. Include your order number and photos of the product and packaging. We will arrange a replacement or refund promptly.

What is the paper quality in your notebooks and folios?

We source high-quality, acid-free paper suitable for various writing instruments, from fountain pens to pencils, with minimal bleed-through. Specific paper weight (gsm) and composition details are listed on each product page.

How should I store my archival filing supplies or fine paper?

For long-term preservation, store our archival filing boxes, vellum, and fine paper in a cool, dry place away from direct sunlight and extreme humidity. This helps prevent yellowing, warping, or degradation.

Do you offer bulk or wholesale pricing for businesses or studios?

Yes, we provide custom quotes for bulk orders on many of our Filing & Storage, Paper, and Stationery Tools products. Please contact our team at [email protected] with your requirements for more information.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are secured with SSL encryption to protect your information.

Is my personal and payment information secure?

Absolutely. Our website uses industry-standard SSL (Secure Sockets Layer) encryption technology to ensure that all your personal and financial data is transmitted securely. We do not store your complete payment card details on our servers.

How can I get further assistance?

For any questions not covered here, our dedicated support team is ready to help. Please email us at [email protected]. We aim to respond to all inquiries within one business day.