Privacy policy

At FolioVellum, we are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.foliovellum.com or make a purchase from us.

By using our Site, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us and information automatically collected during your Site visit.

Information You Provide:

• Contact and Identity Data: Such as your name, shipping/billing address, and email address when you place an order or contact us.
• Transaction and Payment Data: Details of purchases you make, including payment information. Please note that all payment transactions are processed by secure third-party payment gateways. We do not store your full credit card details on our servers.
• Communication Data: Any correspondence when you contact our customer support at [email protected].

Automatically Collected Information:

• Technical Data: Includes your IP address, browser type, operating system, referring URLs, and device information.
• Usage Data: Information about how you interact with our Site, such as pages viewed, time spent on pages, and products browsed, collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

• To process and fulfill your orders for our Filing & Storage, Writing Instruments, Stationery Tools, Paper & Notebooks, and Art & DIY products.
• To communicate with you about your order, provide customer support, and respond to your inquiries.
• To improve, personalize, and optimize your experience on our Site and our product offerings.
• To prevent fraud, enhance security, and comply with applicable laws and regulations.
• To send you promotional communications, if you have opted in to receive them. You can opt-out at any time.

3. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our legal basis for collecting and using your information depends on the context:

• Performance of a Contract: Processing is necessary to fulfill your order (e.g., shipping products).
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as site security, analytics, and marketing, provided these interests are not overridden by your rights.
• Consent: Where required by law, we will obtain your consent before processing, such as for certain marketing communications.
• Legal Obligation: To comply with our legal and regulatory obligations.

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third parties who perform services on our behalf, such as payment processing, order fulfillment, shipping, data analysis, and email delivery. These partners are contractually obligated to protect your data.
• Legal Requirements: To comply with a legal obligation, protect our rights, prevent fraud, or ensure the safety of our users.
• Business Transfers: In connection with a merger, sale of company assets, or acquisition, where customer information may be transferred as a business asset.

5. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure all such transfers comply with applicable data protection laws. For transfers from the EEA/UK to countries not deemed to provide an adequate level of protection, we rely on approved safeguards like Standard Contractual Clauses.

6. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), secure server infrastructure, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or accounting purposes).

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, which may include:

• The right to access, correct, or delete your personal information.
• The right to restrict or object to our processing of your data.
• The right to data portability.
• The right to withdraw consent where processing is based on consent.
• The right to opt-out of marketing communications.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

You can also manage cookie preferences through your browser settings.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality, analyze trends, and understand user behavior. You can control the use of cookies at the individual browser level.

10. Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with data, please contact us.

11. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or for legal reasons. The updated version will be posted on this page with an updated effective date. We encourage you to review this page regularly.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: