Refund policy

At FolioVellum, we are committed to your satisfaction with every purchase of our Filing & Storage, Writing Instruments, Stationery Tools, Paper & Notebooks, and Art & DIY products. If you are not entirely satisfied with your order, we are here to help.

Eligibility for Refunds

To be eligible for a return and refund, your item must be:

  • Unused and in the same original condition as received.
  • In its original packaging, including all tags and accessories.
  • Returned within 30 days of the delivery date.

Several types of goods are exempt from being returned, including personalized or custom-made items, and products marked as final sale.

Return Process

To initiate a return, please contact our support team at [email protected] within the eligible period. Include your order number and details about the product you wish to return.

Upon approval, we will provide you with detailed return instructions and the address for sending your package. You will be responsible for paying the shipping costs for returning your item.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed automatically to your original method of payment. The time it takes for the credit to appear on your statement depends on your payment provider's policies, but typically occurs within 5-10 business days after processing.

Please note that the cost of original shipping is non-refundable. If you received a damaged, defective, or incorrect item, please contact us immediately, and we will arrange a replacement or full refund, including shipping costs.

Late or Missing Refunds

If you haven’t received your refund within the expected timeframe, please:

  1. Check your bank account or card statement again.
  2. Contact your payment provider, as processing times can vary.
  3. If the issue persists, contact us at [email protected] for further assistance.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, please contact us at [email protected].

For any further questions regarding our Refund Policy, please do not hesitate to contact our customer support team at [email protected].